A modern IT department, without the headcount.
From laptops and licences through to multi-region Azure and AWS architectures, we run your technology so your team can run the business.
Most growing UK businesses end up with three IT problems at once. The day-to-day support is patchy, the cloud bill is creeping and nobody owns architecture. FACG fixes all three with a single retainer. You get a named lead engineer, an account manager and a written architecture you can defend to investors or auditors.
Our service desk runs on UK business hours by default and 24/7 for P1 incidents on Professional and Enterprise plans. Every ticket is owned by a real person with a name and an SLA, not a queue. We publish first response and resolution times in your monthly report so you can hold us to it.
On the cloud side we are Microsoft, AWS and Google certified. We design for cost from day one (FinOps tagging, reserved instances, autoscaling, per-environment guardrails) and roll out CI/CD, infrastructure as code and observability so changes ship safely. The result is a cloud estate that is cheaper, faster and easier to audit than a typical lift and shift.
Capabilities included
Service desk & end-user support
UK business hours by default, 24/7 P1 cover, single point of contact and a published SLA you can hold us to.
Microsoft 365 administration
Tenant hardening, licence right-sizing, SharePoint and Teams governance, Intune device management and joiner-mover-leaver automation.
Google Workspace administration
Organisation policies, drive governance, identity and 2SV enforcement, mail compliance and shared drive structure.
Azure architecture & FinOps
Landing zones, hub-and-spoke networks, RBAC, policy guardrails, reserved instance planning and monthly cost reviews.
AWS architecture & migration
Multi-account organisations, control tower, VPC design, EKS, RDS, S3 lifecycle and Well-Architected reviews.
Backup & disaster recovery
M365, server, SaaS and database backup with documented RTO and RPO and bi-annual restore tests.
Network & connectivity
SD-WAN, ZTNA, next-gen firewalls (Fortinet, Cisco, Sophos) and secure remote access for hybrid teams.
Device & MDM management
Intune, Jamf, Google MDM. Zero-touch deployment, encryption enforcement, remote wipe and compliance reporting.
Monitoring & observability
Uptime, performance and cost monitoring with Azure Monitor, CloudWatch, Datadog or Grafana. Alerts that are actually actionable.
Tools we work with
Vendor-neutral. We pick the right fit for your scale, budget and existing investment.
Our delivery process
Audit
Two week health check across identity, devices, cloud, network and licences. We deliver a written audit and quick-wins list.
Stabilise
Patch the immediate gaps: MFA, backup, EDR, licence rationalisation. Most clients save 15 to 25% on licences in month one.
Modernise
Land a target architecture and migrate against an agreed roadmap with weekly checkpoints and acceptance gates.
Run
Day-to-day operations with monthly health reports and quarterly business reviews to keep priorities honest.
What lands on your desk
Every engagement produces concrete artefacts you own and can show to your board, auditor or buyer.
- Written IT audit covering identity, devices, network, cloud and licences
- Target architecture diagram and migration roadmap with cost and risk by phase
- Documented runbooks for the top 20 IT scenarios (onboarding, offboarding, outages, restore, rebuild)
- Monthly service report with ticket volumes, SLA compliance, cost and security KPIs
- Quarterly business review and 12 month rolling roadmap
- Annual disaster recovery test report with documented RTO and RPO results
- Asset register and licence inventory kept current at all times
- Tagged infrastructure and FinOps cost dashboard for cloud workloads
Common questions
Will you co-manage with our existing internal IT lead?
Yes. Roughly half our clients have an internal lead and we provide the bench, after-hours cover, project capacity and senior advisory they would otherwise have to recruit.
Do you support Macs and Linux?
Yes. We run mixed Windows, macOS and Linux fleets every day with Intune, Jamf and Ansible.
Can you take over from our current MSP?
Yes. We have a documented 30 day transition runbook covering knowledge transfer, tooling handover and continuity. Most transitions complete with zero downtime.
How do you price?
Per user per month for the desk and management layer, plus a separate line for projects, cloud spend and on-site visits. All in GBP, no surprise add-ons.
Get a free IT health check
Two weeks, no commitment. We deliver a written audit, a quick-wins list and a clear estimate of what proper management would cost in your environment.